Frequently Asked Questions 

 

*Standard gifts include: greeting cards, art prints, embroidery hoops, basically anything I'm not drawing to order. 

 

International Customers:

Same as above, standard items will be posted within 24 hours of your order, (not including Sundays) and Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World. 

 My order is urgent - can you send it any quicker? 

We've all done it, forgotten a birthday and are in a rush to get something delivered. Pop a note in the Note Section of checkout and I will do my best to help you out. 

 

 

 How do I return or exchange an item? 

I am more than happy to refund returns sent back within 30 days in new condition. Please email me at info@eli-allison.com for all the info. 

 

 Can I get my order delivered to me on a specific day? 

In an effort to be 'modern life-friendly' everything you buy in my shop is posted in letterbox friendly packaging*, no need to be home to get your delivery, it'll be waiting for you. 
*Some letterboxes aren't as friendly as others and so I can't 100% guarantee my slimmed down, packaging will always get through without the postie needed to knock on, especially for the embroidery hoops, but that's cookie crumbles sometimes. 

 

 

 Sustainability  
The world has had enough of our selfish ways, and it wants to break up so we've got to change unless we all want to be stuck on Mars with a self-satisfied Elon Musk.  

The greeting cards are printed on sustainably sourced 340gsm paper, but I'm looking into options for 100% recycled card, so watch this space. 
My embroidery hoops are made from recycled fabric, the hoop's frame is made from fast-growing bamboo. I have been searching for recycled thread, but it's proving elusive. I will fight on. 
My packaging boxes are made from cardboard and are fully recyclable and I'm looking into the options for full-circle, recycled and recyclable. 
I avoid plastic like the plague so it's tissue paper, coconut husk buttons, and string for wrapping although I am partial to a sticker. 

Now I'm not saying that my small shop is going to change much, but if I'm not part of the solution I am part of the problem, and I hate how guilt feels so sustainably all the way bitches. Come with me it feels nice and smug. 

 I love your doodles can I get an original?  

Hell to the yes. I hand draw all my images first and then colour them in the magical world of adobe. So if your happy with pencil sketches, or a black and white version of your favourite doodle, I'm happy to accommodate. Prices start at £20. Email me up at info@eli-allison.com

 

You sign your prints, but I don't want your scrawl all over my art print. 

I'm not going to pretend this doesn't hurt... but I'm happy to sign the back of your print instead. Just leave a note in the shopping cart section when you check out, and I'll be happy to leave my nasty John Hancock off the front of your print. 

 

Do you do commission work?

I absolutely do. I work mainly with authors but have created artwork for all sorts of clients. Prices are competitive. Here's my portfolio if you'd like to check out my work. If you're interested in a quote, or just a chat about ideas then email me up, info@eli-allison.com 

 

 

How long will my order take to arrive? 

For standard items*, I'm a one-woman machine, and so will aim to get your package posted to you 24 hours (not including Sundays) after you've ordered. For those that splashed out on a doodled avatar, depending on how busy I am, it could take up to 7 days, but helping you to 'up' your profile pics, is my number one priority and so I aim to be quicker than that.